Shipping Policy
Shipping Policy
Last updated: August 25, 2025
Order Processing
Every order placed on our store is handled with priority.
Orders are processed in less than 24 hours, including weekends and holidays, and a tracking number is generated immediately so you can follow your parcel in real time.
Shipping Speed
After processing, parcels are dispatched within 5 to 10 business days from our logistics centers.
Delivery times depend on the destination country and local carriers.
While most orders arrive quickly, occasional delays may occur due to customs procedures or high-volume periods.
Shipping Costs
We strive to offer free shipping worldwide for most orders.
However, during specific periods (such as promotions, limited editions, or high-demand peaks), shipping fees may apply.
If fees are applicable, they will always be clearly displayed before you confirm your purchase.
Customs and Import Duties
Our company takes full responsibility for customs duties and taxes.
If your parcel is held or if you are requested to pay additional charges, please contact our support team immediately.
We will handle the situation directly and cover 100% of the costs.
Worldwide Delivery Commitment
We ship worldwide, without geographical restrictions.
In the rare case that your location cannot be served, we will notify you and issue a full refund without delay.
Lost or Delayed Packages
If your tracking number shows no updates for an unusual period, or if your order has not arrived within the expected timeframe, please contact our support team.
We will liaise directly with the carrier and provide you with a solution, whether it’s a replacement order or a full refund.
Support
Our customer support operates 24/7.
You can reach us anytime at support@nomadlay.com.
Our average response time is under one hour, and never exceeds 24 hours.